Lifetime warranty

1 | GENERAL INFORMATION
LES FINES LAMES products (LE PETIT by LES FINES LAMES, L'ORIGINAL cigar cutter knife) are covered by a limited lifetime warranty against manufacturing defects.

The LES FINES LAMES bracelet (PUNCH BRACELET) benefits from the two-year Legal Warranty of Conformity (2) decreed by the European Union and applicable on its territory. The Legal Warranty of Conformity allows you to ask the seller for the repair or replacement of the good: the goods which present a manufacturing defect, an imperfection, a bad assembly, which excludes, for example, normal wear and tear (including threads), rust or oxidation, damage or breakage due to misuse, poor maintenance, accidents, loss of parts.

In the case of wire breakage, for example, we cannot replace a product purchased more than 6 months ago. We consider this to be sufficient time to prevent any manufacturing defects.

If you have any questions about your warranty or how to obtain it, please contact our warranty service team who will be happy to assist you: support@lesfineslames.com

LIMITED LIFETIME WARRANTY

LES FINES LAMES products (LE PETIT by LES FINES LAMES, L'ORIGINAL cigar cutter knife) have a limited warranty for the life of the original owner, unless otherwise stated. We warrant our products against manufacturing defects in materials and construction and to perform as advertised when properly used and maintained.

The limited lifetime warranty is non-transferable and does not extend to wear, rust, damage or breakage due to misuse, improper maintenance, accidents, loss or theft. Any product found to be defective will be repaired or replaced at our sole discretion. No other warranties are implied or expressed other than what is specifically stated herein.

DISCLAIMER OF LIABILITY

LES FINES LAMES cigar cutters are intended and sold solely for legitimate wearing and/or culinary purposes. The purchase, use and possession of knives are subject to a wide variety of local laws and regulations. Due to the complexity and ever-changing nature of these laws and regulations, it is the responsibility of the purchaser to review and comply with the laws and regulations that apply in their specific area. You, and not LES FINES LAMES SAS, are solely responsible for any claims resulting from a violation of such laws and/or regulations.
Any use of these products other than cutting the head off a cigar is considered misuse and abuse. LES FINES LAMES SAS is not responsible for any injury or damage caused by misuse and/or abuse.

Inside each box, there is a manual, where each customer can read the instructions for the proper use of LES FINES LAMES cigar cutters. If the instructions are missing, please find them here: http://www.lesfineslames.com/warranty/LE_PETIT_instructions.pdf
If you do not follow the instructions for use, you may damage the blade, its edge, and therefore, you take the risk of not being covered by our limited lifetime warranty.

CAUTION!

Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Any use other than cutting is considered misuse and abuse and will void your warranty. LES FINES LAMES SAS is not responsible for injuries resulting from misuse or abuse of the product.

2 | LE PETIT by LES FINES LAMES
LE PETIT by LES FINES LAMES offers a limited lifetime warranty to all its customers. To make a request to our warranty service team, please contact them at support@lesfineslames.com and they will be happy to assist you.

ONLINE REGISTRATION REQUIRED

Inside each box is a limited lifetime warranty activation card.

There is a serial number on it, and you can also scan the QR code, to register the product online click here : REGISTER The serial number is also listed just below the QR code on the box itself.
Please follow all the steps to complete the form. If some information is missing in the form, the limited lifetime warranty will not be active, and LES FINES LAMES will not be able to grant the customer this limited lifetime warranty.

DELIVERY

LE PETIT by LES FINES LAMES must not be returned to LES FINES LAMES.
Once the problem is qualified with you and approved by our warranty service team, LES FINES LAMES can ship replacement parts such as blades, or other spare parts, directly to the end customer.

You accidentally broke your LE PETIT by LES FINES LAMES blade? We can replace it for you at a preferential price.

3 | ORIGINAL CIGAR KNIFE by LES FINES LAMES
LES FINES LAMES brand products are covered by a lifetime warranty

INTERNATIONAL SHIPPING

- After contacting our warranty service team and receiving a written agreement, pack the items securely. Please use a box, envelopes are not recommended.
- Ship via a carrier with tracking service. Please use UPS, FedEx, US Express Mail, DPD group, Chronopost or other carrier with tracking service. Tracking is mandatory for all returns. Les Fines Lames SAS cannot be responsible for your item(s) unless we have confirmation that your package has been delivered to us.
- Please allow up to 2 months for processing, including delivery time. We will contact you if there is a delay.

IMPORTANT: LES FINES LAMES is not responsible for damage or loss of items that are not properly packed and shipped. When shipping an item from a country other than France, you must include the appropriate customs declaration form required by French customs and border protection (on the outside of the package). Your carrier will assist you in selecting the correct form to use.

To avoid unnecessary customs charges, under "Quantity and Detailed Description of Contents" on the form, enter the number of knives you are sending and note the description as a warranty service.
We reserve the right to refuse any package or charge you, the shipper, for any costs we incur for misrepresented or unreported packages sent to our warranty service team.

4 | SHIPPING ADDRESS :
SAS LES FINES LAMES
16 RUE LOUIS LEPRINCE RINGUET
13013 MARSEILLE
France
Email : support@lesfineslames.com